The document is a guide on MSPCFO's Operations Reports, focusing on identifying opportunities to improve top and bottom lines through ticket analysis and operational efficiency. The reports covered are:

Ticket Concentration - Understand where your tickets come from and how much time you spend resolving them.

Ticket Benchmark - Compare ticket performance to other MSPs users.

Too Many Tickets - Identify the noisier clients for certain ticket types.

Tickets Take Too Long - Identify clients and ticket types where excessive time is spent.

Click on the link below to download a PDF of the guide: