The document is a guide on operations reports for MSPCFO, focusing on staffing insights and understanding capacity for growth. Here are some of the areas covered:

1. Assess Staffing Needs: Use the Risk Assessment/Staffing Utilization report to determine if your current staffing levels are sufficient to handle the workload and identify if additional staff is needed for growth. ​
2. Optimize Resource Allocation: The Risk Assessment/Ticket Entry Times report helps you understand when team members are needed, allowing you to anticipate staffing requirements and ensure resources are available at the right times. ​
3. Manage Ticket Backlog: The Tickets/Ticket Backlog report provides insights into whether your team is effectively managing the workload or just addressing the backlog, influencing critical staffing decisions. ​
4. Evaluate Utilization and Productivity: Balancing Members Utilization and Productivity reports help you assess team members' contributions, ensuring you can make informed staffing decisions and determine if you can take on more business. ​
5. Analyze Billing and Performance: The Members/Billing by Members and Members/Billing by Month reports offer detailed insights into how team members' time translates into revenue and their overall performance, helping you optimize efforts and drive revenue growth.

Click on the link below to download a PDF of the guide: