The report illustrates possible pattern changes in ticket entry times.  Whether impacted by business decisions (ie. In your control) or environmental influences (out of your control), ticket entry times may change which can, in turn, affect staffing needs.

The report allows you to compare two time periods set up in the filters. The first time range - Current Date Range (1) - is the current period. The second time range - the Prior Date Range (2) is the comparison time period.
Filters are provided for selected
Service Boards (3) and
Ticket Priority (4).

The graph compares the Current time period (blue) with the past time period (orange). The y-scale is the time-period % of tickets for the day.  In the example below, tickets  are coming in earlier in the morning  than in the earlier time period. This could be driven by your clients' employees beginning their work day earlier due to more employees opting to work from home.

In the table below, the actual tickets from 6:00 a.m. to 8:00 a.m. have risen from 45 to 100 for that time period.