The goal of MSPCFO is to increase your bottom line. We use the data from your Professional Service Automation software (PSA) to show you where you are leaving money on the table and point you in the right direction to increase your profitability. We help you make data-informed decisions with regards to pricing, compensation and client relationships.

Let’s look at the primary goal of MSPCFO: To help you take home more money at the end of the day. How can you do that? There is no simple answer. To be more profitable, you have to look at a few different areas: Am I pricing my agreements appropriately? Am I putting in too many hours for certain clients? What is my effective rate per hour? How do I measure my engineer's productivity?

Our reports and key value components help you understand where your opportunities and challenges exist. MSPCFO currently provides more than 40 reports to help you answer the above questions. Some of the key areas of reporting we provide are:

P&L - reports under this tab look at the profit and loss over time of all clients or a select client. These reports also provide key indicators for your client’s efficiency, effective rate and contribution per hour.

Members – reports listed under this tab provide information about your members’ (i.e. engineers') productivity and revenue contribution. 

Segments – reports included under this tab provide rankings of clients over a time period. Client rankings can be tailored  by a number of key indicators such client size, productivity, efficiency and contribution.

FFA – reports listed under this tab focus on different attributes of fixed fee agreements.  FF agreements are analyzed by client, efficiency and effective rates over a select time period. Components of the agreements are also reviewed so that we can appropriately allocate your agreement revenue between product and labor.

Efficiencies – reports located under this tab focus on how much you are charging for your agreement labor vs. the retail value of the services you deliver.  Client and agreement efficiencies are provided and analyzed as well as the monthly efficiencies.

Revenue – tables and charts highlight specific changes in your monthly recurring revenue.

Payroll – reports included here provide history on hourly rates and wage history of your engineers.

Let’s get started!

MSPCFO is able to provide market-leading reporting for MSPs by fully leveraging the data that exists within your PSA. As such, we are dependent on the data being accurate and representative of your business. To ensure quality data, there are certain best practices that we advise:

• Have your employees enter their time promptly.

• Try not to mix TM, Fixed Fee Agreement and Subscription agreements into the same Agreement Category. Use as many categories as needed, but please try not to mix these types.

• Use Agreement Additions COGS to capture the non-labor portion only. Do not include labor in this field in your PSA. You can include the revenue portion of the addition if you like or you can leave it blank, but the COGS is critical.

• If you send invoices through a third party (instead of your PSA), let us know. Typically, if a MSP uses a third party, the status of the invoices are not accurately updated in the data we receive from the PSA which can in turn impact revenue recognition. Once MSPCFO is notified, we can change the default setting in our database to ensure that all invoices are marked as 'sent'.

• Update your project end dates. We use this field to determine whether a project is open or closed. If a project goes longer than expected, please change the end date so that we can capture the information correctly. If the end date is missing or incorrect, this will impact the amortization of revenue and expenses.